Cloud Computing and Customer Experience in the Public Sector

Keeping up with evolving technologies and expectations has created a constant pressure on the public sector because businesses run very large, complicated, systems with limited resources to update them more frequently. However, in the past year, that has changed. In 2020, we saw many governments respond almost overnight to Covid-19 challenges, rolling out digital services for contact tracing, quarantine management, unemployment claims, and much more.

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