Improving Mission-Critical Defense IT Operations with End User Insights

Every day, senior leaders across the Department of Defense (DOD) rely on secure, resilient technology to execute missions that shape national security. Their decisions influence global strategy, allocate vast resources, and direct operations across every domain. For these leaders, technology is the backbone of Command and Control (C2).

Behind the scenes, the DOD’s internal IT services provider ensures these leaders can collaborate, communicate, and access information when and where they need it. This organization delivers enterprise IT, cybersecurity, unified communications, and continuity of operations for tens of thousands of VIP senior defense leaders across the globe. Yet, as with many large enterprises, its infrastructure is vast, complex, and burdened by aging systems and siloed processes. When IT slows or fails, the impact cascades directly into the decision-making loop, threatening readiness and mission assurance.