Operation Modernization: 4 Steps Agencies Can Take to Build Back Better

When the coronavirus first made headlines, many assumed it would be over within months. Nearly two years later, many Americans are still struggling to cope with the follow-on effects of COVID-19. Congress stepped in earlier this year and passed the American Rescue Plan Act (ARP). This rescue package sought to address the hardship experienced by many and bring much-needed relief to the economy. Now that agencies are receiving ARP funds, what actions should they take to ensure versatile service delivery?

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