DIA awards SITE contract for help desk support

General Dynamics Information Technology has been awarded a five-year, $40 million task order under the Solutions for the Information Technology Enterprise contract to support the Defense Intelligence Agency.

Under this SITE contract, General Dynamics IT will consolidate seven regional help desks into two enterprise service desks in the Washington, D.C., area and Colorado Springs, Colo. The company also will provide 24-hour supervision for the DIA’s Directorate for Information Management’s enterprise service desk.

Support also includes managing a customer call center and mission essential services to ensure calls are routed, tracked and responded to appropriately and in a timely manner.